INFO &  FAQ

CURRENCY

I live in Austria, Europe and invoice in Euros. Invoicing in USD is possible upon request.

DO YOU SHIP TO MY COUNTRY?

This micro-business is not capable of dealing with whatever bureaucratic requirements some countries impose or how they are executed. For that reason,  customers in the UK or Germany cannot be served. I kindly ask for your understanding.

If you live elsewhere, feel free to get in touch to find a way.

HOW LONG DOES IT TAKE?

I usually ship within a few days. From there, it usually takes around 4 days to arrive at European destinations and around 10-12 days to the U.S. For Australian destinations it is around 3 weeks.

However, this was before the Covid-19 pandemia. The connections may be disrupted or the shipment can take longer than mentioned above.

DO YOU HAVE A VAT-ID?

No. According to the Austrian tax law, this is a small enterprise which is exempted from the VAT. Therefore, no sales tax is included in the prices. For German-speaking  tax-aficionados: https://www.bmf.gv.at/steuern/selbststaendige-unternehmer/umsatzsteuer/ust-kleinunternehmer.html

DISCOUNT POLICY

Personally, I prefer granting discounts to loyal customers rather than being asked for by strangers.

PRODUCT AVAILABILITY

From 2019 on, the company is run on a small scale besides a fulltime job and family. Please understand the limited production possibilities.

For further flat pickup information please contact me.

GLN of public administration 9110020315266 - GISA-number 27344415

Impressum: Elmar Zeilhofer, Hödlgasse 14/5/42, 1230 Vienna, Austria

©2011-2021 by Elmar Zeilhofer